Order Information

There are four easy ways to order.  Choose the one that is most comfortable for you.  Be sure to complete all the information requested so your order can be quickly and accurately processed and your order confirmation sent via e-mail.

Protecting your personal information is a top priority at KohlQuest ArtSpeak.  All personal and financial data is protected by Thawte's advanced SSL encryption. To assure safe, secure and accurate processing of every credit card purchase, KQ ArtSpeak has chosen PayPal for processing all online transactions.  Your purchases will appear on your statement with the vendor name PayPal KohlQuest.

Order Online With Maximum CREDIT or DEBIT CARD Safety and Security

Click here to order your limited edition copy of the Hole in the Garden Wall book.
Click here to order your New Beginning poster.

We honor Visa, MasterCard, and Discover CardYour order will appear on your credit card statement as a PayPal KohlQuest transaction.

Order by Phone with Credit or Debit Card
Call 828 - 288 - 0730 Monday through Friday 9 am - 5 pm Eastern Time. To facilitate a quick and accurate order-taking process, please have the following information available when you call:

  • credit or debit card number and expiration date
  • 3-digit code following credit card # on back of card    For your safety and security, our online credit card processing service requires you enter your card verification security code --- the 3-digit number that appears to the right following your card number on the signature strip on the back of your card.
  • 4-digit code for AMEX card located at the extreme right of your credit card number on front of card.

Order by Mail
Print out the Order Form and complete all requested information.  If you are paying by credit card, include credit card number and expiration date.  If paying by check or money order, make it payable to KohlQuest.  Mail your payment and completed order form to:
                          KohlQuest Associates
                          3271 Polk County Line Road
                          Rutherfordton, NC 28139
Click here for your by Mail Order Form.

Tax Information
A 6-1/2% sales tax is assessed if the billing address is a North Carolina address or if the shipping address is a North Carolina address. If neither are North Carolina addresses, sales tax will not be added to your purchase.

Privacy Policy
At KohlQuest, we recognize and respect the privacy of each and every customer, client, member, and subscriber. Your personal data will be treated with the highest level of safety, security, and confidentiality.  We do not and never will sell to or exchange names, e-mail addresses, or any other personal or financial data about our online guests, with third parties.

Questions About Your Order
We will be happy to answer any questions you have about your order.  You can contact us any time using our Contact e-mail. If you prefer, write to us at the above address, or call us at 828 - 288 - 0730 between 9 am and 5 pm Monday - Friday Eastern Time.

30-day Satisfaction Guarantee
All products purchased through KohlQuest ArtSpeak and its companion CafePress shop carry a 30-day  satisfaction quarantee.  Should you need to return any item, simply follow the guidelines described below.

Returning Books or Posters
To receive a full refund of your purchase price, the book or poster you ordered must be returned in its original, undamaged condition. You will be refunded the full purchase price of your item or items. Shipping and handling charges are not refundable.
Please note, books autographed to a specific individual's name or names cannot be returned. 

If you wish to return an item, please follow these simple steps:
1.  Repack the book or poster in its original packing material whenever possible.
2.  Enclose packing slip and any other related correspondence in package.
3.  Return via USPS (Post Office). Send books via media mail. Ask for a delivery confirmation receipt on each item you are returning. Keep the         receipt(s) for  your records.
4.  Mail to:  KohlQuest, 3271 Polk County Line Road, Rutherfordton, NC 28139

Customs
You may be subject to import duties and taxes, levied once the package reaches your country.   Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.  When ordering from CafePress.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Our customers, clients, and subscribers are special people.
We are delighted to have you as part of our extended family.

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phone: 828.288.0730  
Webmaster:  KohlQuest